Zoom's CEO suggests ways to optimize video conferencing:
In an interview with The New York Times, Eric Yuan, the founder and CEO of the video conferencing giant Zoom, expressed a desire for video calls to be more personal and allow people to "be themselves". This vision is a central aspect of Yuan's leadership, as he guides Zoom into the future with a focus on productivity, AI integration, and innovative workplace models.
Yuan, who founded Zoom in 2011 and took it public in 2019, leads a company that has seen significant growth. As of September 2025, Zoom boasts a market cap of $25.66 billion. The company's success is due in part to Yuan's innovative approach, which includes using AI to improve work-life balance, supporting shorter workweeks, and driving the development of advanced AI features like Zoom's AI Companion 3.0 to transform communication and collaboration.
In addition to his technological vision, Yuan offers practical advice for making Zoom calls more productive. He recommends having a clear agenda, preparing thoroughly, and using the chat feature for notifications. Yuan himself uses the chat feature to notify others when he needs to leave a meeting, and he has a Zoom meeting link in his email signature for easy accessibility.
Yuan also emphasizes the importance of fostering a personal connection during video calls. He believes that the best meetings are when people "can be themselves", and he encourages participants to carefully consider who to invite to a meeting and to feel comfortable interrupting a little during a call.
These leadership lessons and more can be found in the article "13 Leadership Lessons from Zoom Founder and CEO Eric Yuan". For those looking to improve their own video calls and leadership skills, Yuan's insights offer a valuable roadmap for the future.
