Tesla Driver Assertively Denies Parking Model X in Lake, Condemns Company's Refusal to Replace Dead Battery, Citing GPS Error Instead of In-Lake Immersion
In a recent turn of events, Ksenija Mraković, a Tesla Model X owner from Canada, finds himself in a predicament. While enjoying a day out fishing with his kids, Ksenija's Model X was parked in a lot all day[1]. Upon returning, he discovered that his high-voltage battery had failed[1].
However, Tesla is refusing to replace the battery under warranty, claiming the vehicle had been driven in water[1]. This allegation is based on the Tesla app location showing the vehicle parked near a boat launch on a lake[1].
Ksenija, however, insists that the vehicle's location history, which suggests it was parked in water on the day the battery failed, is a GPS error[1]. The vehicle was actually parked on a lot beside the lake, not in water all day[1].
This incident has sparked a debate among Tesla owners, with some expressing skepticism about Ksenija's story[1], while others suggest he should hire a lawyer[1]. Jason Auerback, a Tesla owner, emphasizes the importance of not assuming water damage without solid evidence[1].
It's important to note that Tesla provides an 8-year powertrain and battery warranty with at least 70% battery capacity retention guarantee[2]. However, there is no clear public detailed policy on warranty claims specifically related to water damage in Tesla vehicles[3].
Tesla's warranty might require inspection and verification to determine if water damage caused the failure or if it is covered under typical warranty terms[3]. For specific concerns about water damage warranty claims, it is recommended to contact Tesla Service or Tesla Customer Care directly for detailed terms[3].
In this case, Ksenija had to call a towing company to take his vehicle to the local Tesla dealership[1]. Despite his efforts, Tesla is demanding that Ksenija pay $25,000 for a replacement battery pack[1].
For daily Tesla news, including cars, Elon Musk, energy business, and autonomy, follow Tinsae Aregay on Twitter at @TinsaeAregay[4]. As the situation unfolds, it remains to be seen how Tesla will respond and whether Ksenija will be able to resolve this issue.
[1] The Verge [2] Tesla's official website [3] Electrek [4] Twitter Profile of Tinsae Aregay
In the end, it's crucial for Tesla owners to understand the terms of their warranties and to seek direct guidance from Tesla Service or Customer Care in case of any issues. This incident serves as a reminder of the importance of clear communication and transparency between manufacturers and their customers.
Ksenija's predicament with his Model X's failed high-voltage battery, which Tesla refuses to replace under warranty, has led to a debate among Tesla owners. While some suggest that Ksenija's vehicle was actually parked on a lot beside the lake and not in water, as the Tesla app location suggests, others argue water damage may have occurred due to the vehicle's proximity to a boat launch. This incident highlights the need for Tesla owners to thoroughly understand their electric-vehicle's car-maintenance requirements and the terms of their electric-vehicles' warranties, especially regarding water damage.
