Team Leader for Customer Satisfaction and Support Team
Canonical, a pioneering tech firm at the forefront of the global move to open source, is expanding its Customer Success Management (CSM) team on a global scale. This strategic move aims to better serve customers and support company growth, following a structured, scalable, and regionally distributed team management strategy.
The CSM team will be led by regional leaders, fostering effective customer success management across the globe. This approach aligns with contemporary models of dynamic teaming, where teams are assembled and coordinated to leverage diverse skills and regional insights efficiently.
Canonical's work environment is distributed, with team sprints held in person twice a year. The recruitment standard is very high, expecting excellence from its employees. Compensation is reviewed annually, with more frequent reviews for graduates and associates, to ensure recognition of outstanding performance.
Canonical is a pioneer of global distributed collaboration, with over 1000 colleagues in 70+ countries. The role of Customer Success - Team Manager is to support Canonical's growth by leading the CSM team across regions. The ideal candidate has excellent academic results, a Bachelor's or equivalent degree in Business, Communication, or STEM, knowledge and passion for Customer Success, revenue management, and technology, experience in SaaS or software industries, a track record of bringing exceptional Customer Success experience results, commitment to continuous learning and improvement, creative problem-solving skills, and experience growing and developing a CSM team.
In addition to base pay, Canonical offers a performance-driven annual bonus. The company is founder-led, profitable, and growing. Canonical's customers include the world's leading public cloud and silicon providers, and industry leaders in various sectors.
Canonical's remote work policy has been in place since 2004. The role is a globally remote position. Canonical offers opportunities to travel to new locations to meet colleagues. Canonical provides Priority Pass for travel and travel upgrades for long haul company events.
Canonical is an equal opportunity employer that fosters a workplace free from discrimination. The company offers maternity and paternity leave. Canonical's customers use its platform, Ubuntu, in public cloud, data science, AI, engineering innovation, and IoT.
Canonical provides an Employee Assistance Programme and additional benefits that reflect its values and ideals. The role involves strategic planning, customer interactions, team management, cross-functional collaboration, and documentation. The company values proficiency in various languages, including Japanese, Korean, Spanish, Portuguese, German, French, and Italian.
Canonical offers a personal learning and development budget of USD 2,000 per year. As a leading provider of open source software and operating systems to global enterprise and technology markets, Canonical continues to challenge its employees to think differently, work smarter, learn new skills, and raise their game.
- The ideal candidate for the Customer Success - Team Manager role at Canonical, a pioneering tech firm in open source technology, should have a Bachelor's degree in Business, Communication, or STEM, as well as experience in SaaS or software industries, reflecting the company's focus on technology and business careers.
- In addition to a performance-driven annual bonus, Canonical, a global company with a diverse workforce in over 70 countries, offers an Employee Assistance Programme and personal learning and development budget, encouraging continuous learning and improvement, a key aspect of their business operations.
