Strengthened Policies Implemented by InDrive Following Incident Involving a Driver in Astana
In a significant move towards ensuring the safety and security of its users, ride-hailing service inDrive has announced an update to its internal security policies, with a particular focus on user protection and safety. The announcement comes following an incident involving an inDrive driver in Astana, Kazakhstan.
General Director Arsen Tomsky, in a comment made on his Threads account, addressed the issue, promising to use inDrive's resources and his personal influence to bring about changes not just within the company, but also in Kazakhstan as a whole.
The incident, which involved an inDrive driver performing inappropriate actions in the presence of a passenger and her mother, has prompted inDrive to take proactive steps to strengthen its security measures.
As part of these efforts, inDrive has launched a Bug Bounty Program on HackerOne. This initiative aims to engage the global hacker community in identifying and reporting security vulnerabilities, thereby improving the app's security continuously.
In addition, inDrive is collaborating with organisations such as the OSCE to promote safer rides. This collaboration has led to the development of pilot training programs for drivers, focusing on gender-sensitive communication. The goal is to reduce incidents and improve passenger safety.
While specific details about the updated internal security policy post-Astana incident are not publicly available, these initiatives reflect a clear emphasis on proactive security and user protection enhancements by inDrive.
It's worth noting that the inDrive app already offers a security center with features like calling emergency services, "share route," and adding an emergency contact.
Tomsky has also stated that inDrive's security service regularly checks drivers, and he considers the problem of women's discrimination in Kazakhstan to affect multiple aspects of life in the country. He has called for systemic changes to address this issue.
InDrive's new policy regards exceptional incidents, such as the one in Astana, as seriously as armed attacks. The company is committed to creating a safe and respectful environment for all its users.
The new policy is set to be implemented from August 5, 2025. With these changes, inDrive aims to regain the trust of its users and continue to provide a reliable and safe service.
- Technology is being employed by inDrive to strengthen its security measures, as they have launched a Bug Bounty Program on HackerOne to engage the global hacker community in identifying and reporting security vulnerabilities.
- Alongside technology, inDrive is also concentrating on politics and general-news matters, collaborating with organizations like the OSCE to develop gender-sensitive training programs for drivers and reform the systemic discrimination against women in Kazakhstan.
