Role: Project Supervisor, Client Relations
In the dynamic world of global payroll and HR solutions, Deel is on a mission to revolutionize the industry. The innovative platform, which supports over 6,000 employees across more than 100 countries and speaking 74 languages, is now seeking a Customer Success Manager (CSM) for Delivery Service Providers.
The role of a CSM at Deel is to build and maintain strong, long-term client relationships, acting as a trusted advisor by providing strategic guidance on operational and product-related issues. The CSM ensures a successful service delivery experience by liaising between clients and internal teams, proactively identifying risks and expansion opportunities, and supporting clients in making strategic, marketing, and operational decisions based on data and best practices. They also serve as an advocate for clients within Deel, helping clients expand their use of Deel’s products and capabilities.
Specifically, the CSM will:
- Develop deep relationships with assigned clients, often interacting with C-level executives to align services with business goals.
- Drive revenue growth through up-selling or cross-selling and managing client portfolios.
- Provide strategic insights based on client performance and market trends.
- Ensure timely and effective delivery of Deel’s solutions tailored to the client’s needs.
- Manage multiple projects, mitigate risks, and identify opportunities for expansion.
- Act as the client’s voice internally to champion new products and enhancements.
- Use strong data analysis and presentation skills to create performance reports and business reviews.
This role requires strong communication, negotiation, and project management skills, with the ability to influence decisions at various organizational levels. Prior experience in account management or customer success within software, logistics, or SaaS sectors is often preferred.
The qualifications for the role include 3-5 years of experience across operations and customer success, and proven experience leading and implementing operational improvement projects. Deel's total rewards programs aim to provide fair and competitive pay that meets employees where they are, with scalable benefits, rewards, and perks reflecting a commitment to inclusivity and access for all.
The role offers the flexibility of remote work, including optional WeWork access. A love for processes and optimization is required, as the role involves building more processes to match the growing team and optimizing existing ones.
Deel is recognized by CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and Y Combinator’s top companies list. The company paid $11.2 billion to workers in nearly 100 currencies in 2024, and provided healthcare and benefits to workers in 109 countries in the same year.
Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified candidates regardless of various protected characteristics. The candidate will need to be experienced in creating customer journeys/workflows. Deel will provide accommodation on request throughout the recruitment process for applicants with disabilities. Stock grant opportunities are available, dependent on the role, employment status, and location.
Join Deel and be part of a team that's transforming the way businesses manage their global teams. Apply today and help shape the future of payroll and HR solutions.
- As a Customer Success Manager (CSM) at Deel, you will act as a strategic advisor, guiding clients on operational and product-related issues, while also driving revenue growth through up-selling, cross-selling, and managing client portfolios.
- In your role at Deel, you will develop deep relationships with clients, often interacting with C-level executives, and serve as their voice within Deel, advocating for them and expanding their use of Deel's financial, business, and technology-driven solutions.
