Ongoing Service Interruptions Identified at MTN Rwanda by RURA; Service Provider Assures Swift Resolution
MTN Rwanda Experiences Ongoing Service Disruptions
In the past few days, MTN Rwanda has been grappling with service delivery issues, affecting voice calls, SMS, USSD services (used for mobile money wallets), and inter-network connectivity[1][2][5]. These disruptions have affected customers across the country[1][2][5].
The Rwanda Utilities Regulatory Authority (RURA), the national telecom regulator, has identified persistent and recurring issues in MTN's service delivery[1][2][5]. In response, RURA summoned MTN Rwanda's management on July 29, 2025, to provide explanations and present concrete measures to address these issues and prevent their recurrence[1][2][5].
MTN Rwanda has acknowledged the problems and informed its customers about intermittent service disruptions affecting voice and USSD services nationwide[1][2]. The company's technical team is working to restore full service[1][2]. In the meantime, they have thanked their customers for their patience during the disruptions[1][2].
The cause of the disruptions in MTN's service delivery has not been officially announced[1][2]. Despite significant ongoing investments in network upgrades to support Rwanda’s digital transformation, MTN Rwanda continues to encounter service quality challenges, prompting intensified regulatory oversight and actions aimed at restoring reliable telecommunications services[1][2].
In response to the regulatory scrutiny, RURA imposed an administrative fine on MTN Rwanda due to these network issues[3]. Additionally, MTN Rwanda has engaged directly with customers by visiting multiple service centers to listen to concerns and identify areas needing improvement, signaling efforts to enhance customer experience and service quality[4].
The disruptions have not been reported to be limited to a specific geographical area[1][2][5]. As the situation continues, MTN Rwanda is doing its best to restore services and maintain communication with its customers.
- The ongoing service disruptions at MTN Rwanda impacting voice calls, SMS, USSD services, and inter-network connectivity have highlighted the importance of robust telecoms and technology in ensuring reliable utility services across the country.
- The Rwanda Utilities Regulatory Authority's (RURA) ongoing investigations and administrative fine imposed on MTN Rwanda indicate a growing interdependence between telecoms, utilities, and technology sectors, emphasizing the need for efficient industry regulation.
