Mitsubishi Seeks Skilled Field Service Manager for Key Role
Mitsubishi Electric Power Products, Inc. seeks a skilled Field Service Manager. The role involves overseeing field service activities, managing supplier relationships, and ensuring high service performance in the region.
The Field Service Manager will handle customer interface, incident resolution, and project completion. They will also manage supplier relationships and monitor service performance of authorized service providers in the region.
Key responsibilities include maintaining inventoried items and fixed assets in the assigned service area. Regular review of field service reports is required, with activity reports and analysis to be prepared as needed. Collaboration in developing field service processes and procedures is also crucial.
The role involves approving and coordinating field service technicians' schedules, including on-call scheduling. As a field service representative, the manager will review scopes of work and participate in meetings. Supervisory duties include setting job expectations, monitoring performance, and providing coaching and training to technicians. Ensuring consistent achievement of target metrics regarding field service performance is a must.
Additionally, the manager will lead division-level strategic initiatives and manage customer experience for assigned key accounts.
Mitsubishi Electric Power Products, Inc. is looking for a dedicated Field Service Manager to fill this multifaceted role. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in field service management.
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