Ministry of Human Resources and Emirates Identity achieves 18 million digitized interactions through 'Tawasol' platform in the first six months of 2025.

In the first half of 2025, the Ministry of Human Resources and Emiratisation (MoHRE) in the United Arab Emirates demonstrated its commitment to labour market development and efficiency by processing over 18 million smart transactions through its AI-integrated digital platforms[1][2][3].

At the heart of this digital transformation is the Ministry's smart digital ecosystem, which includes the "Tawasol" platform. This platform, offering more than 100 instant services, has become a key tool for reducing paperwork and streamlining labor market interactions for individuals and businesses[1][3].

The integration of artificial intelligence (AI) at every operational stage has significantly improved the speed, accuracy, and security of these services[1][3]. By anticipating customer needs and delivering proactive service, MoHRE's digital services have boosted the labour market's competitiveness and flexibility, positioning the UAE as a global hub for innovation and talent attraction[1][3].

The Tawasol platform, a dedicated channel for user interaction with MoHRE, recorded approximately 535,000 digital interactions across email, live chat, social media, and WhatsApp[1][3]. In addition, the Ministry sent over 3.6 million awareness SMS messages, over 10.53 million awareness emails, and nearly 2 million awareness messages via WhatsApp[1][3].

MoHRE's digital services are designed to meet the highest standards of security and reliability while offering speed, efficiency, and user-friendliness. The Tawasol platform, for instance, has 14 digital and electronic channels[1][3].

To ensure that these services align with the evolving needs of the labour market amidst economic growth, MoHRE organised 23 Customer Councils, both in-person and virtually[1][3]. The Ministry sent over 1.552 million invitations to these councils[1][3].

The Ministry's efforts to expand and enhance smart services also contribute to the UAE National AI Strategy and the government's strategic goals related to labour market development[1][2][3]. By adopting AI-driven government services, MoHRE supports the implementation of the UAE's ambitious strategies, including the Zero Bureaucracy Programme and the advancement of government services[1][2][3].

In summary, MoHRE's AI-powered digital services have become a cornerstone in its sustainable journey towards future global leadership in labour market development. By streamlining operations, reducing administrative hurdles, and supporting continuous development plans aimed at a responsive and sustainable labour ecosystem, MoHRE is making significant strides in enhancing the UAE's labour market efficiency and attractiveness to global talent.

Key points: - Over 18 million AI-powered smart transactions in H1 2025 reflect high engagement and digital readiness[1][2][3]. - Integration of AI at every operational stage improves service accuracy, speed, and security[1][3]. - More than 100 smart services accessible instantly via web, app, and platforms like Tawasol[1][3]. - Supports UAE national visions focused on prosperity, innovation, and zero bureaucracy[1][2][3]. - Enhances UAE’s labour market flexibility, competitiveness, and attractiveness to global talent[1][3]. - MoHRE's smart services meet the highest standards of security and reliability, while offering speed, efficiency, and user-friendliness. - "Tawasol" recorded about 535,000 digital interactions across email, live chat, social media, and WhatsApp. - The Ministry sent more than 3.6 million awareness SMS messages, over 10.53 million awareness emails, and nearly 2 million awareness messages via WhatsApp. - The "Tawasol" platform has 14 digital and electronic channels. - The Ministry sent over 1.552 million invitations to these councils. - MoHRE's smart services contribute to the UAE National AI Strategy and the government's strategic goals related to labour market development.

Ministry of Human Resources and Emirates Identity achieves 18 million digitized interactions through 'Tawasol' platform in the first six months of 2025.