Microsoft urged to persist in offering assistance for Windows 10, as per Consumer Reports
In a recent development, Consumer Reports, a renowned consumer advocacy organisation, has written a formal letter to Microsoft's leadership, urging them to extend Windows 10 support for users who cannot upgrade their machines due to hardware incompatibility with Windows 11.
The letter argues that many users never had a fair chance to prepare for the end of Windows 10 support, as Microsoft and its partners continued selling PCs incompatible with Windows 11 through 2022 and 2023, even after announcing that Windows 10 support would end in 2025.
Consumer Reports asks Microsoft's board to extend support for Windows 10 users who cannot upgrade their machines, aiming to provide continued security and functionality for those unable to update to newer versions. The organisation describes Microsoft's policy as unfair and "hypocritical."
Divyanshi Sharma, a media and communications professional with over 8 years of experience in the industry, specialising in tech journalism, has been following this issue closely. In her career at the intersection of technology and storytelling, she has developed a passion for exploring the impact of tech decisions on everyday consumers.
According to a survey of more than 100,000 computer owners, over 95% of devices bought since 2019 are still in active use, underlining how long consumers keep their machines. This means that a significant number of users could be affected by the end of Windows 10 support.
If your machine is not eligible for an upgrade to Windows 11, consider enrolling in Extended Security Updates (ESU) once your device meets version 22H2, but be aware that this might cost money. Alternatively, users face three costly or impractical choices: pay $30 for a one-year extension of support, spend hundreds on a new Windows 11-capable PC, or risk using an unprotected system.
The October deadline for Windows 10 support might shift or a more generous grace period could be introduced if Microsoft listens to Consumer Reports. In the meantime, it's essential for users to backup their data as the risk of unpatched vulnerabilities increases when support drops.
Divyanshi Sharma's full profile can be viewed for more details. She is a graduate with a master's diploma in mass communication and a bachelor's degree in English literature. When she's not working, she explores virtual worlds on her console or PC, or tests out new laptops.
The letter was shared on Consumer Reports' official website, adding weight to the organisation's call for action. As the deadline for Windows 10 support approaches, it remains to be seen whether Microsoft will respond to these concerns and extend support for affected users.
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