Leveraging AI to Amplify Manufacturing's IT Capabilities
Webinar on Demand: Transforming Manufacturing Service Operations with AI Agents 🔜💻
Originally broadcast on April 2, 2025. 🕒
Sponsor: ServiceNow 🤝
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Breaking the Silos and Unleashing IT's Potential
Unis #&%^ing manufacturing operations to run like a well-oiled machine has been a holy grail for companies across the globe. Data-driven manufacturing promised to turn that dream into a reality, but we've mostly been left wanting. It's time to reject the limitations of old-school IT and embrace an innovative, forward-thinking approach.
New AI tools can help smash the silos that have plagued IT departments and turn them into value creators. Particularly for enterprises managing sprawling global operations, AI agents can be the game-changer industries have been craving. Join us for this live session as we showcase how forward-looking leaders leverage AI agents to streamline service management across IT, production, logistics, and customer support at scale.
Discover how AI empowers your organization to:
- Streamline Service Management: AI smarts up the workflows, providing real-time insights to optimize operations and resolve incidents efficiently
- Optimize Change Management: AI reduces downtime by accelerating change processes and proactively identifying potential issues before they disrupt operations
On top of automating tasks, AI-powered platforms also provide data-driven insights to drive organization-wide innovation! 🎯
💰 This isn't some pie-in-the-sky future. We'll share real-world examples that'll give you actionable insights for your manufacturing operations. Expect to see how AI-driven service management enhances operational efficiency, improves supply chain visibility, and encourages cross-department collaboration.
🗝 Key Takeaways
- Integrating AI Solutions: Learn strategies for integrating AI solutions seamlessly with complex IT systems
- Reducing Complexity: Discover how to simplify and automate tasks to help your team conquer a global market
Featured Speakers
Allen Hackman | VP Global Manufacturing / GTM | ServiceNow
Allen Hackman brings 20+ years of experience to the table in his role as the Area Vice President of the Manufacturing Industry at ServiceNow. Allen has a knack for helping organizations revolutionize and digitalize their operations. He's also an expert in aligning IT strategies with business objectives to squeeze maximum value from your tech investments.
Tyler Hoge | Director - Artificial Intelligence | GlideFast Consulting
This Webinar is Proudly Sponsored by: ServiceNow 🎉
AI Agents: Unleashing the Power of Streamlined Service Management
Transforming IT into a value creator is critical for businesses managing global operations. AI agents can help break down silos and streamline service management, leading to operational excellence across various sectors, including IT, production, logistics, and customer support. By automating tasks, providing real-time insights, and improving decision-making, AI agents can provide numerous benefits.
Key use cases of AI agents:
- Automation and Efficiency: AI agents can manage run-of-the-mill tasks like password resets, software provisioning, and employee onboarding by triggering workflows and getting approvals automatically.
- Customer Support: AI agents can analyze customer conversations, help with FAQ generation, and offer recommendations based on historical data and patterns.
- Predictive Insights: AI can help anticipate emerging trends and potential service breaches so teams can focus on proactive service management.
- Multi-Agent Collaboration: Multiple AI agents can collaborate to manage large-scale service requests and even work together to coordinate tasks across departments.
- The webinar highlights the potential of AI agents to automate manufacturing service operations, making them more efficient and resilient in the industry.
- By integrating AI solutions into complex IT systems, businesses can streamline service management and reduce the complexity of tasks, which is crucial for conquering a global market.
- Allen Hackman, the VP of Global Manufacturing at ServiceNow, will showcase how AI-driven service management can enhance operational efficiency, improve supply chain visibility, and encourage cross-department collaboration.
- AI-powered platforms not only automate tasks but also offer data-driven insights that can empower organizations to innovate and adapt in the fast-paced world of finance and technology.
