Healthcare Leaders Share Secrets to Successful Tech Implementations
Effective change management and strategic leadership are key to successful technology implementations in healthcare, as discussed at HealthLeaders' The Winning Edge event. UNC Health's Foulger and Kaleida Health's Pletcher shared their insights on Revenue-Cycle technologies.
Bidirectional communication between frontline workers and leadership is vital for staff buy-in. This involves robust change management strategies that ensure everyone's voices are heard.
At the event, Foulger and Pletcher highlighted the importance of continuous performance tracking post-implementation. Monitoring the technology's impact against the initial business case helps leaders make informed decisions.
They also stressed the need for adaptability. If a technology isn't meeting expectations, leaders must be ready to shift strategy. This could involve re-evaluating the technology's role, seeking alternative solutions, or adjusting processes to better utilise the existing tool.
For successful Revenue-Cycle technology implementations, healthcare leaders must foster open communication, continuously monitor performance, and remain flexible. This approach, as demonstrated by Foulger and Pletcher, ensures that investments in new technologies drive meaningful improvements.
