Gartner: Most Leaders Not Ready for AI Agents Replacing Jobs, Security Concerns Rise
A recent Gartner survey reveals that most leaders aren't anticipating AI agents to replace jobs near me in the near future. However, concerns about security and cost-effectiveness are rising, while some companies like Lufthansa Group are pushing ahead with job cuts through automation.
Gartner's study indicates that only 15% of IT application leaders are exploring or implementing fully autonomous AI agents. Meanwhile, 74% of respondents expressed worries about AI agents serving as new attack vectors in their organisations. This caution is reflected in the decision of companies like Klarna and Duolingo to revert to human staff after AI agents led to a decline in quality.
On the other hand, some businesses are forging ahead with AI integration. Lufthansa Group, for instance, plans to eliminate 4,000 administrative jobs through digitalisation and automation. BT is even more ambitious, aiming to exceed its target of cutting 55,000 jobs by 2030 through AI. However, the road to automation isn't smooth. More than 40% of agentic AI projects are expected to be cancelled by the end of 2027 due to escalating costs, uncertain business value, and inadequate risk controls.
Despite these challenges, some prominent companies are embracing AI agents. Microsoft has introduced AI agents in its Microsoft 365 suite, while Stellantis is scaling AI adoption in operations like sales and after-sales with the help of Mistral AI. Amazon is also piloting agentic AI with 5,000 staff.
The future of AI agents in the workplace remains uncertain. While some companies are optimistic about the potential of AI to replace jobs, others are cautious due to security concerns and the risk of cancelled projects. As AI continues to evolve, businesses will need to navigate these challenges carefully to ensure the safe and effective integration of AI agents.
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