Expanded Global Reach of Tesco Accelerates Through Video Integration and Collaborative Efforts
Tesco Streamlines International Operations with Telepresence and Web-Conferencing
Tesco, the global supermarket retailer, has found a solution to streamline its international operations by integrating telepresence technology with web-conferencing tools like Webex. This combination has proven to be beneficial for the corporation, improving productivity, enhancing team collaboration, and reducing costs.
The integration of Webex into Tesco's telepresence systems was seamless, and the results have been promising. A three-month pilot revealed that a high percentage of employees were eager to engage with the technology, and on average, they saved two hours of work per week.
The combination of telepresence and Webex offers several key benefits:
- Enhanced Engagement and Realism: Telepresence technologies, such as 3D hologram tables and high-definition video, create lifelike, interactive representations of remote participants. This replicates the dynamics of face-to-face meetings, improving communication clarity and engagement among internationally dispersed teams.
- Improved Collaboration and Decision-Making: Webex offers features like AI-assisted note-taking, action item tracking, real-time content sharing, and seamless integration of voice commands. These capabilities streamline meeting workflows and ensure follow-through on decisions, leading to quicker and more impactful business outcomes.
- Reduced Travel and Associated Costs: By enabling remote participation via reliable, high-quality video and audio, corporations can bypass the cost and time of international travel while still maintaining effective collaboration. This optimizes resource allocation and reduces operational expenses across global offices or supply chains.
- Consistent Network Performance and Security: Solutions like Cisco’s Webex Edge Connect provide dedicated, managed links that guarantee stable, secure, and high-quality meeting experiences, further ensuring productivity is not lost due to technical issues or interruptions.
- Support for Large and Complex Meetings: Webex’s production assist services and Zoom Rooms’ dedicated hardware setups improve communication clarity and meeting management, critical for international corporations handling large-scale virtual events, presentations, or training sessions.
In sum, the hybrid communication environment created by the combination of telepresence and advanced web-conferencing/collaboration platforms preserves the benefits of face-to-face meetings while leveraging the flexibility and cost savings of virtual meetings. This is particularly crucial for global companies like Tesco managing diverse, distributed teams and stakeholders.
Tesco aims to scale its combined telepresence and WebEx deployment across more of its global locations, addressing the challenge of maintaining a standard business operating model across its growing network of locations. The expansion has been a strategic move to fuse social media features with unified communications, reducing the need for extensive international air travel due to economic and environmental costs.
Tesco's global services facility in Bangalore is currently working on a solution to help international colleagues implement its universal business model. The combined telepresence and WebEx system includes features like joint document editing and desktop sharing, ensuring productive employee interactions. The pilot found that the system was easily adopted, and Tesco is satisfied with the results, although it is still not providing the project collaboration functionality that is desired.
References: [1] [Link to source 1] [2] [Link to source 2] [3] [Link to source 3] [4] [Link to source 4] [5] [Link to source 5]
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