Enhancing Customer Onboarding and Support with Advanced Technology, Spotlight on Quixant
In the competitive world of commercial casinos, Quixant stands out as a technology provider that offers exceptional onboarding and customer support, tailored to the gaming and sports betting industries.
At the heart of Quixant's approach is a commitment to expert partnership, hands-on consultancy, and customized hardware and software solutions designed specifically for the gaming sector. They work closely with casino operators and game developers throughout the entire product development lifecycle to ensure seamless integration, regulatory compliance, and market readiness.
Specialized Support and Consultancy
Quixant treats their team as an extension of the casino partner’s team by offering hands-on technical support and expert guidance. They help assess specific requirements, recommend optimal hardware configurations, and optimize game/system performance. This close collaboration streamlines product development and accelerates time-to-market.
Turnkey Hardware Solutions
Quixant provides customizable, turnkey gaming cabinets, sports betting kiosks, and embedded PC platforms compliant with U.S. regulatory standards. These hardware platforms come with expert technical support, allowing operators to focus on game content and customer experience while Quixant manages hardware delivery, integration, and servicing logistics.
Regulatory Compliance and Reliability
Quixant ensures all solutions meet major global gaming regulations, including those applicable in the U.S., helping casinos avoid compliance risks. Their products come with long-term supply guarantees (e.g., a 10-year supply lifetime) to provide reliability and stability in hardware performance over time.
Global Supply Chains and Fast Delivery
Leveraging global supply chains, Quixant enables casinos to get their games, kiosks, and platforms to market faster, a crucial factor in competitive commercial casino environments.
Focus on Innovation and Player Experience
Continuous investment in R&D ensures Quixant’s platforms remain cutting-edge, allowing casinos to deliver engaging, differentiated player experiences that build player loyalty and retention. They also assist in integrating advanced lighting and interactive features to enhance the gaming environment.
Comprehensive Integration Support
Quixant offers the Quixant Hub – a dedicated support portal for streamlined development and deployment. They provide direct access to firmware specialists for micro-controller customizations, BIOS engineers for BIOS customizations, and TCI engineers and Repair Management teams (RMA) positioned across North America, Europe, and Asia-Pacific.
Quixant's comprehensive integration support reduces customers’ development and deployment time. They create customized OS images to support unique operating system requirements and offer FPGA enhancements to meet specific needs.
In addition, Quixant has relationships with leading cabinet manufacturers for complete, integrated gaming solutions. They offer in-depth training sessions and ongoing regulatory guidance to ensure customers are well-equipped to navigate the industry.
Andres Garcia, VP of Technology and Customer Integration for Quixant, stated that this focus allows them to address the specific requirements of the gaming industry. Quixant is 100 percent dedicated to delivering specialized hardware and software solutions. They implement secure boot and tailored security features to ensure the highest level of protection for their customers.
In summary, Quixant delivers exceptional onboarding and customer support through a comprehensive, consultancy-led partnership approach. This lets U.S. commercial casinos focus on content and player experience while relying on Quixant for robust platform performance and regulatory assurance.
Quixant not only offers customized hardware and software solutions specialized for the gaming sector, but also provides ongoing technical support and expert guidance to casino operators, ensconced within their team (Specialized Support and Consultancy).
Furthermore, Quixant provides turnkey gaming cabinet solutions that are compliant with U.S. regulatory standards, allowing operators to focus on game content and customer experience while Quixant manages hardware delivery, integration, and servicing logistics (Turnkey Hardware Solutions).
