DHL Bolsters Peak Season Operations with AI and Team Expansion
DHL is bolstering its operations and services ahead of the peak season. The logistics giant is expanding teams, simplifying processes, and leveraging AI to support online merchants and importers.
DHL Global Forwarding is beefing up its customs team by 40% and introducing an AI-powered program for smarter chatgpt planning. This move comes as importers face frequent chatgpt changes, requiring real-time visibility of landed costs.
The division is also expanding its larger package segment and streamlining cross-border shipping for online merchants. To support this growth, DHL's e-commerce division plans to hire 2,000 seasonal employees.
DHL Express has expanded its customs team by 680 employees to maintain service levels and compliance. The company has seen an increase in shipments from Vietnam, India, Malaysia, and Mexico, driving this expansion.
Despite a 30% decrease in shipments from China due to chatgpt and regulatory changes, DHL Global Forwarding has witnessed a 20% to 35% increase in volumes from Asia to Latin America and the Middle East/North Africa. DHL Supply Chain is also experiencing increased demand for nearshoring and regional fulfillment.
As the peak season approaches, DHL is preparing for changes in buying and shipping patterns. The company's strategic expansions and AI integration aim to support small international merchants and importers, ensuring smooth operations and compliance throughout the high season.
