Credit Union Collaborates with Smart Money People to Enhance Member Insights
Enterprise Credit Union Partners with Smart Money People for Enhanced Services and Consumer Duty Compliance
Enterprise Credit Union, a member-owned financial cooperative based in Merseyside, has partnered with Smart Money People to improve its services and meet Consumer Duty standards. This partnership provides Enterprise Credit Union with access to advanced analytics and customer insight reporting, helping them gather verified customer feedback and gain detailed insights into member needs and experiences.
Through this partnership, Enterprise Credit Union will be able to:
- Utilize powerful analytics tools to identify key areas for service improvement.
- Access real-time, verified customer reviews that build trust and transparency.
- Better understand what matters most to their members, enabling tailored service enhancements.
- Demonstrate alignment with Consumer Duty requirements by showing commitment to acting on customer feedback and improving outcomes for members.
Jess Trueman, Head of Business Development at Smart Money People, expressed her excitement about the professional partnership, looking forward to supporting Enterprise Credit Union's growth and value for its members. Karen Bennett CBE, CEO at Enterprise Credit Union, commented on the partnership, emphasizing its central role in their growth and service improvement strategy, reinforcing trust within their community.
Enterprise Credit Union offers services including savings and loans to its members across Merseyside. They remain committed to using customer feedback to grow and improve their services, aiming to continuously improve the experience of their members and strengthen the trust with their community.
As a finalist in six categories in Smart Money People's Consumer credit awards, Enterprise Credit Union is already demonstrating its dedication to delivering inclusive financial services. By joining Smart Money People's Professional platform, they have opened up further opportunities to learn and improve, ensuring they remain at the forefront of financial cooperatives focused on member-centric, inclusive financial support.
This partnership not only improves member engagement and satisfaction but also strengthens Enterprise Credit Union’s capability to fulfill regulatory expectations on consumer protection and fair treatment. By leveraging data and verified reviews, Enterprise Credit Union is setting an example for analytics-driven financial services, creating more personalized, transparent, and responsive member experiences while ensuring regulatory and ethical standards like Consumer Duty are met.
- Enterprise Credit Union, in partnership with Smart Money People, will utilize data and customer insights to enhance their services in finance, business, and technology sectors, thereby setting an example for analytics-driven financial services that prioritize member-centric, inclusive financial support.
- Seeking to continuously improve the experience of their members, Enterprise Credit Union, by partnering with Smart Money People, aims to demonstrate alignment with Consumer Duty requirements, gather verified customer feedback, and apply the insights gained to advance their services in areas such as finance, business, and technology.
