Bank Techcombank secures fourth consecutive victory, retaining position as leading retail bank in Vietnam
In a testament to its innovative and customer-centric approach, Techcombank has once again clinched the title of Domestic Retail Bank of the Year - Vietnam at the 2025 Asian Banking & Finance (ABF) Retail Banking Awards. This marks the bank's fourth consecutive win in this category, demonstrating its commitment to pushing the boundaries of retail banking and delivering exceptional service to its customers.
The ABF Awards, which honour retail banks that offer innovative products and services and have a positive impact on customers and the banking industry, recognized Techcombank's digital banking platform for retail customers and its advanced data and AI capabilities. The trophy was accepted by Nguyen Anh Tuan and Nguyen Van Linh at a ceremony in Singapore on July 3.
Techcombank's success is underscored by its impressive digital consumer banking initiatives. The bank's retail mobile banking app boasts an average of 55 logins per active user per month, a testament to its convenience and accessibility. Additionally, more than 626,000 customers have signed up for a Techcombank Visa Eco Debit Card in the first six months of its launch, making it the first-of-its-kind launched in Vietnam.
The bank's focus on digital transformation extends to its business operations as well. 91% of transactions at Techcombank are conducted online, and its 'data brain' is linked to an AI-powered technology marketing stack, enabling the bank to create more hyper-personalized experiences. The bank has also launched Techcombank Visa Eco Credit Card in response to customer demand.
Techcombank's commitment to sustainability is evident in its efforts to build a greener Vietnam. Customers have offset 146,000kg of carbon through reforestation and climate change response projects. The bank's loyalty ecosystem, Techcombank Rewards, enables customers to earn reward points as they transact across over 320 partner brands and over 16,000 stores nationwide. With over 10.6 million active users, Techcombank Rewards is a significant player in the Vietnamese market.
The bank upgraded Auto-earning, a product that allows individuals and businesses to make money from their idle cash, to version 2.0 last November. The new version offers features such as no minimum or maximum balances and a unified account structure, making it even more accessible to Techcombank's customers.
In conclusion, Techcombank's fourth consecutive win at the ABF Retail Banking Awards reflects its customer-first approach, digital consumer banking initiatives, strong commitment to sustainability, and industry-leading excellence. The bank's focus on innovation, digital transformation, and customer experience enhancements is setting a new standard for retail banking in Vietnam.
- Techcombank's achievement in being named 'Domestic Retail Bank of the Year - Vietnam' at the 2025 ABF Retail Banking Awards is a testament to its dominance in both digital finance and customer-centric business practices, as shown by its innovative retail digital banking platform.
- In line with its commitment to pushing boundaries, Techcombank has integrated AI-powered technology into its marketing stack and operations, creating more personalized experiences for its customers and revolutionizing its business operations with online transactions constituting 91% of its operations.
